Cancellation Policies for Viva Vitality Medical Spa
We ask that clients please arrive 10-15 minutes early so that we may start your service on time. If you arrive late, your session may need to be shortened in order to accomodate on-time clients. We will make every effort to accommodate your full appointment, but this is not always possible based on our schedule. Arriving 15 minutes past your scheduled time will result in your appointment being cancelled, and you will be subject to a 100% charge of your service.
24 hour notice is required to cancel or reschedule appointments. If you are unable to provide at least 24 hours advance notice, you will be charged $50. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for any reason will be considered a "No-Show". In the event of a no show or last minute cancellation the client will be charged $50.
Unexpected events like illness, work emergencies and travel delays are not exempt from our cancellation policy. These policies are part of the agreement you are making with our business to help protect our ability to serve our clients and are not intended to penalize you.